Privacy Policy
Your privacy matters to us. This policy explains how we handle your personal data.
GDPR Compliant
We comply fully with the EU General Data Protection Regulation.
Data Protection
Your data is encrypted and stored securely. We never sell it to third parties.
Your Rights
You can access, correct, or delete your personal data at any time.
Data Controller
The data controller responsible for your personal data is:
LAGER d.o.o.
Obala Ivana Pavla II 29, 20000 Dubrovnik
OIB: 94312560841
Email: info@lager.hr
What Data We Collect
Account information
Name, email address, phone number, and delivery address when you create an account or place an order.
Order data
Products purchased, order history, shipping details, and payment references (we never store card numbers).
Technical data
IP address, browser type, device information, and cookies for website functionality and analytics.
Communication data
Messages you send us via the contact form, email, or phone.
How We Use Your Data
To process and deliver your orders
To send order confirmations, shipping updates, and invoices
To respond to your inquiries and provide customer support
To comply with legal obligations (tax records, consumer protection)
To improve our website and services based on usage analytics
Who We Share Data With
We only share your data with trusted third parties that are necessary to fulfill our services:
Payment processing — card transactions are handled entirely by Stripe.
Shipping — your name, address, and phone number are shared with GLS to deliver your order.
We never sell, rent, or trade your personal data to third parties for marketing purposes.
Data Retention
We keep your personal data only as long as necessary:
| Data type | Retention period |
|---|---|
| Account data | Until account deletion |
| Order & invoice data | 11 years (tax law) |
| Contact messages | 2 years |
| Analytics data | 26 months |
Your Rights Under GDPR
-
Right of access
Request a copy of all personal data we hold about you.
-
Right to rectification
Ask us to correct any inaccurate or incomplete data.
-
Right to erasure
Request deletion of your data, subject to legal retention requirements.
-
Right to data portability
Receive your data in a structured, machine-readable format.
-
Right to object
Object to processing of your data for specific purposes.
Cookies
We use cookies to ensure the website works properly and to analyze traffic. For full details, see our cookie policy.
View cookie policySupervisory Authority
If you believe your data protection rights have been violated, you have the right to file a complaint with:
Croatian Personal Data Protection Agency
Selska cesta 136, 10000 Zagreb
azop@azop.hr
Common Questions
Contact us via email or the contact form and we will delete your account and all associated personal data, except where retention is required by law.
No. We never sell, rent, or share your personal data with advertisers or marketing companies.
Send us an email with the subject 'Data access request'. We will respond within 30 days with a copy of all personal data we hold about you.
Questions about your privacy?
If you have any questions about how we handle your data, please get in touch.
Contact Us